USING THE SIM
Can the Europe Prepaid SIM be topped up/recharged?
Yes, the O2 Europe SIM can be recharged for another 30 days once the first 30 days have lapsed. Recharges are $69 for each additional month. Once recharged, your SIM's features/allowances will be renewed. For recharges, please visit our recharge page by clicking here.
How do I make calls or send texts to European numbers whilst I'm in Europe?
To make calls or send texts in Europe: It is important to use the correct country specific dial out codes. Eg. to call a number in France, you need to dial +33 followed by the telephone number without the first digit. To call a UK telephone number, you need to dial +44 followed by the telephone number without the first digit.
Note: If the incorrect dial out codes are used, you will receive a nil balance/top up message - This is because the network does not recognise the location of the number you're dialling. It does not mean that you've run out of credit.
How do I make calls or send texts to UK numbers whilst I'm in the UK?
To make calls to UK numbers whilst in the UK, you can dial the numbers directly without any dial out codes.
How do I make calls to Australia?
International calls to Australia are not included as a feature of this SIM. To make calls to Australia, we recommend using VoIP apps such as Viber, WhatsApp, Facebook Chat, Wechat, Skype etc.
How do my family/friends contact me from Australia?
We recommend using VoIP apps such as Viber, WhatsApp, Facebook Chat, Wechat, Skype etc where possible. Your friends and family can also call your assigned UK mobile number by dialling +44 7XXX XXX XXX
How do I check the balances remaining on my prepaid SIM card?
To check balances, text the word “balance” to 20202. The balances remaining will be sent to you via text.
Can I use the Europe SIM in a Tablet or Pocket Wifi device?
The O2 Europe SIM can only be used in mobile phones. Tethering/Hotspot is available for connection to other devices.
How do I purchase multiple SIM cards with different activation dates?
You can purchase multiple SIM cards with different activations dates by; Selecting a date, adding to cart. Then selecting another date then adding to cart again.
I am cruising around Europe. Will this SIM work whilst I am on a cruise?
The O2 Europe Prepaid SIM will work in all areas where cellular signal is available. At open sea, when you're outside range of network towers, cellular signal may be weak or not available. However coverage will be available closer to port.