Get your Prepaid Europe SIM Card before leaving Australia. And connect like a local the moment you arrive at your destination.
COVERAGE & ACTIVATION
What is the cellular coverage/reception like in Europe/UK?
Three have expansive network coverage in the UK and also allows connection to the best local networks in each of the covered countries across Europe.
Are there any further charges to use this SIM in Europe?
There are no extra charges to use the Europe SIM in Europe. The prepaid features and allowance can be used both inside the UK as well as in covered European countries.
How do I activate the Europe SIM card?
Your Europe SIM card will be automatically activated based on the "Country Arrival Date" you provide us (this should be the same date of arrival as per your itinerary). Activations occur between 9AM - 11AM London time. If your travel dates change or cancel, you need to notify us prior to the scheduled activation.
When you arrive in Europe, simply insert the SIM into your handset and switch on roaming. Upon your handset picking up cellular reception, you will receive a welcoming activation message.
Where do I find my mobile number?
Your Europe SIM card comes with a pre-assgined UK mobile number. Your UK mobile number is printed on the packaging containing your SIM. It begins with 07.
USING THE SIM
Can the Europe SIM Card be topped up/recharged?
Yes, the Europe SIM can be recharged for another 30 days once the first 30 days have lapsed. Recharges are $40 for each additional month. Once recharged, your SIM's features/allowances will be renewed. For recharges, please email us at email@example.com
How do I make calls or send texts to European numbers whilst I'm in Europe?
To make calls or send texts in Europe: It is important to use the correct country specific dial out codes. Eg. To call a number in France, you need to dial +33 followed by the telephone number without the first digit. To call a UK telephone number, you need to dial +44 followed by the telephone number without the first digit.
Note: If the incorrect dial out codes are used, you will receive a nil balance/top up message - This is because the network does not recognise the location of the number you're dialling. It does not mean that you've run out of credit.
How do I make calls or send texts to UK numbers whilst i'm in the UK?
To make calls to UK numbers whilst in the UK, you can dial the numbers directly without any dial out codes.
How do I make calls to Australia?
International calls to Australia are not included as a feature of this SIM. To make calls to Australia, we recommend using VoIP apps such as Viber, WhatsApp, Facebook Chat, Wechat, Skype etc.
How do my family/friends contact me from Australia?
We recommend using VoIP apps such as Viber, WhatsApp, Facebook Chat, Wechat, Skype etc where possible. Your friends and family can also call your assigned UK mobile number by dialling +44 7XXX XXX XXX
How do I check the balances remaining on my prepaid SIM card?
To check the usage balances remaining on your Europe SIM card, you need to register an account with Three online. To register an account please click HERE. Once you have registered, you can check the balances remaining within your account.
Can I use the Europe SIM in a Tablet or Pocket Wifi device?
The Europe SIM card can only be used in mobile phones. Tethering/Hotspot is available for connection to other devices. If you require a tablet specific Europe SIM, please see our 12GB Data Only Europe SIM.
How do I purchase multiple SIM cards with different activation dates?
You can purchase multiple SIM cards with different activations dates by; Selecting a date, adding to cart. Then selecting another date then adding to cart again.
I am cruising around Europe. Will this SIM work whilst I am on a cruise?
The Europe Prepaid SIM will work in all areas where cellular signal is available. At open sea, when you're outside range of network towers, cellular signal may be weak or not available. However coverage will be available closer to port.
How do I use this SIM in the covered World countries outside of Europe?
The data component (12GB) of the Europe Prepaid SIM will work in the additional covered countries outside of Europe. Please note that calls and SMS will not work outside of Europe.
Aland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Norway, Poland, Portugal, Réunion, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City, United Kingdom
Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Hong Kong, Indonesia, Israel, Macau, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, Singapore, Sri Lanka, Uruguay, US Virgin Islands, USA, Vietnam