1.1 Prior to your travels, we recommend you check that the handset you intend to use is unlocked from your Australian carrier. If your handset is still locked, your SIM card will not work.
1.2 Check if your phone has any existing APN Profiles (Access Point Names), and delete them. If existing APN profiles are still installed when you use your Japan SIM, data will not flow through as there will be a conflict.
Japan SIM Card User Guide
Step 1. Before You Fly to Japan
Step 2. Arrival in Japan
2.1 Upon arrival in Japan, pop out the required size Japan SIM card, and insert it in your Phone, then switch your phone on.
- 2.2 Go to Network Settings and switch on "Mobile Data" and "Roaming".
- 2.3 If you're using an iPhone - your SIM should activate, and receive cellular reception - if not, check step 1.2 then reboot your phone.
2.4 APN Configuration (Android Only)
Help Centre - Troubleshoot
Your order number
Where you're located in Japan
What model phone you're using
- Screenshots of your network Settings, and APN (if applicable)
Your SIM card number printed on your SIM (begins with 89)
Once you have the required info ready. You can reach out to us via live chat on our website, or contacting us via email at: email@example.com