FAQs
We're a leading Australian travel business focused on bringing affordable telecommunication solutions for outbound Aussie travellers. Since our inception, we have helped over 20,000 Aussies connect like locals and save on roaming fees.
All of our products are Prepaid. The features and allowances on each of our Prepaid Travel SIMs are all disclosed upfront. So you know exactly what you're getting when you purchase and there are no hidden surprises later on.
All of our Prepaid Travel SIMs work in areas where cellular signal is available. At open sea, when you're outside range of network towers, cellular signal may be weak or not available. However coverage will be available closer to port.
As long as your phone/tablet is unlocked they should be compatible with our prepaid Travel SIMs. If your handset is more than 7 years old, please contact us for advice on compatibility.
If you think your phone/tablet is locked, we recommend contacting your Aussie carrier for unlocking. If your phone/tablet has been issued to you from your employer, please check with them for compatibility as some work devices have additional security applications installed.
Domestic Deliveries
All orders are dispatched from Melbourne and carried out by Australia Post Australia wide. Orders placed prior to 3PM AEST will be dispatched same business day. We offer 2 postage options. If you require a SIM urgently, we recommend placing your order with Express Post.
Free Standard Post: 4-7 Business Days
Express Post $7: 1-2 Business Days
Upon placing an order, you will receive an order confirmation email from us. Once your order has been dispatched by our team, you will receive a confirmation of dispatch email along with the tracking number for your order. You can then track your order by clicking the tracking number in the email.
International Deliveries
All international SIM card orders are shipped from Melbourne, Australia via Registered International Post. All international SIM card orders come with signature on delivery.
International Post: $15: 8-14 Business Days
Our customer support team is always available to assist with any enquiries you may have. You can live chat with us via our website, or email us directly at: hello@prepaidsims.com.au