Europe eSIM | Unlimited Data

We're a leading Australian travel business focused on bringing affordable telecommunication solutions for outbound Aussie travellers. Since our inception, we have helped over 150,000 Aussies connect like locals abroad and and save on having to pay roaming fees.

All of our products are Prepaid. The features and allowances on each of our International Travel SIM and International eSIM are all disclosed upfront. So you know exactly what you're getting when you purchase and there are no hidden surprises later on.

All of our Prepaid Travel SIMs work in areas where cellular signal is available. At open sea, when you're outside range of network towers, cellular signal may be weak or not available. However coverage will be available closer to port.

You can keep your Australian number active for calls & SMS while using a travel SIM or eSIM for data, If your phone supports dual SIMs (International roaming fees can apply).

However, please note that having 2 SIMs enabled on roaming can cause conflicts where both SIM profiles compete on the same network for connection.

For good practice, we always recommend turning off your Australian SIM unless you need it to receive important calls or texts.

Your phone needs to be unlocked to be able to use our SIMs. If you're unsure whether if your phone is unlocked, please contact your telco provider to check.

If your phone has been issued to you from your employer, please check with them for compatibility as some work devices have additional security applications installed.

Some foreign networks have region specific frequency band requirements (eg USA). Which makes those networks less compatible with Australian phones. Please make sure you read the product information and use the network's own compatibility checkers where advised and applicable.

SIM Cards

All orders are dispatched from Melbourne and carried out by Australia Post Australia wide. Orders placed prior to 3PM AEST will be dispatched same business day. We offer 2 postage options. If you require a SIM urgently, we recommend placing your order with Express Post.

1. Free Standard Post: 4-7 Business Days
2. Express Post ($7): 1-2 Business Days

Upon placing an order, you will receive an order confirmation email from us. Once your order has been dispatched by our team, you will receive a confirmation of dispatch email along with the tracking number for your order. You can then track your order by clicking the tracking number in the email.  

Please note express post can take longer if the delivery address is not within AusPost's express post delivery network.

eSIMs 

eSIMs are delivered via email after purchase. Please ensure you monitor your email's spam folder in case your eSIM is filtered there by your inbox.

Our customer support team is always available to assist with any enquiries you may have. You can live chat with us via our website, or email us directly at: hello@prepaidsims.com.au

In order for our team to assist promptly, please make sure you include your order number, screenshot of your phone's network/mobile data & APN settings and a description of the issue you're encountering.