COVERAGE AND ACTIVATION
What is the cellular coverage/reception like in NZ?
2degrees have expansive network coverage across NZ's North and South islands. The complete 2degrees coverage map is available by clicking here.
How do I activate the NZ SIM?
When you arrive in NZ, insert the SIM into your handset. The SIM will self activate upon once your phone receives cellular signal from the 2degrees network.
Where do I find my NZ mobile number?
Your NZ mobile number is pre-assigned and printed on the packaging of your SIM. It begins with 02.
USING THE SIM
Can the NZ Prepaid SIM be topped up/recharged?
You can top up online or by using 2degrees Mobile App. You can also recharge over the phone by dialling 201 from your mobile and following the prompts.
How do I check the balance of my usage?
To check your usage balances message "BAL" to 233.
How do I make calls to Countries other than Australia?
To make calls to other Countries, we recommend using VoIP apps such as Viber, WhatsApp, Facebook Chat, Wechat, Skype etc.
How do my family/friends contact me from Australia?
They can call or text your NZ Prepaid SIM by dialling +64 followed by your NZ mobile number without the 0 (first digit).
Can I use the NZ SIM in a Tablet or Pocket Wifi device?
The NZ SIM can only be used in mobile phones. Tethering/Hotspot is available for connection to other devices.
Will the NZ SIM expire if I don't use it?
There is no expiry on our NZ SIM Cards. You can use them any time.
I am cruising to NZ, will this SIM work whilst I am on a cruise?
The NZ Prepaid SIM will work in all areas where cellular signal is available. At open sea, when you're outside range of network towers, cellular signal may be weak or not available. However coverage will be available closer to port.